Refund Policy

Last updated: 2026-11-04

Technical failures

If image or video generation fails technically, the paid credits used for that task are returned automatically to their original credit batches. Original expiry dates still apply. A failed free image preview restores the unused account entitlement.

Finished result quality

If a completed result has a likeness or distortion problem, contact support@vuzilo.com with the task ID. We review the result and may grant retry credits. AI output varies; the image preview does not guarantee every video frame.

Cash refunds

We do not offer voluntary change-of-mind cash refunds. This policy does not limit rights that applicable law requires or refunds our payment partner requires. Contact us with your order ID if an exception applies.

Approved exceptions

Approved cash refunds return through the original payment method. Related unused credits may be removed. Processing time depends on the payment partner and bank.